At LaDiavolo, customer satisfaction is our top priority. We take utmost care in delivering high-quality perfumes to your doorstep. However, if you are not satisfied with your purchase, our Refund & Return Policy ensures a smooth resolution.

Eligibility for Returns & Refunds

1. Damaged or Defective Products – If you receive a damaged, defective, or incorrect product, you must report it within 48 hours of delivery with clear images of the product and packaging.
2. Unopened & Unused Products – Returns are accepted only if the product remains unopened, unused, and in its original packaging with all seals intact.
3. Wrong Product Received – If you receive the wrong product, please inform us within 48 hours with proof, and we will arrange for a replacement or refund.

Non-Returnable & Non-Refundable Items

• Opened or used perfumes cannot be returned due to hygiene and safety reasons.
• Returns are not accepted for personal preferences related to fragrance notes.
• Gift cards and promotional items are non-refundable.

Return Process

1. Initiate a Request – Contact us via the respective e-commerce platform’s support center with your order details and images (if applicable).
2. Approval & Pickup – Once approved, we will arrange for a return pickup, or you may be required to ship the product back as per platform guidelines.
3. Refund Processing – Upon successful inspection of the returned product, refunds will be processed to your original payment method within 5-7 business days.

Exchange Policy

Exchanges are subject to availability and applicable only for damaged or incorrect products. If the requested product is unavailable, a refund will be issued.

Contact & Support

For any return or refund queries, please reach out through the respective e-commerce platform’s customer support. Our team is always here to assist you.

Note: This policy is subject to change based on platform regulations and business need